MyCity app

An application in which residents participate in an innovative model of involvement and responsibility in Jerusalem.
 
The MyCityApp allows municipal authorities, infrastructure managers, and public services, as well as those interested in the city, to use smart solutions to increase interaction with residents in order to improve services and information accessibility for residents.

 

About the Project

MyCityApp was created to revolutionize the way local authorities communicate with their residents. Understanding the benefits of digital communication, the municipality sought to create an application that would serve as a direct communication tool between city services and residents.

 

Client Objectives

Two-way communication: Establishing a clear channel for both disseminating information to residents and receiving feedback or inquiries from them.
Real-time updates: Providing citizens with real-time updates on local events, emergencies, and civic matters.
Engagement and participation: Encouraging greater citizen involvement in city affairs.
User-friendly interface: Ensuring that residents of all ages and technological skill levels can easily use the application.

 

Features

Notifications center: Real-time alerts on local emergencies, weather warnings, public events, and more.
Feedback portal: Space for residents to express concerns, report issues, or make direct suggestions to local authorities.
Events calendar: Organized display of local events, meetings, and public forums.
Access to documents: Convenient access to public records, city budgets, meeting protocols, and more.
Surveys and polls: Tools for the municipality to gauge public opinion on various local issues.

 

Challenges in App Development

Diverse user base: Designing an application appealing to a wide demographic, from tech-savvy youth to elderly residents unfamiliar with modern apps.
Data security: Ensuring the personal data of citizens and sensitive urban data remains secure.
Scalability: App design to cope with a growing user base without performance degradation.
Consistent user engagement: Maintaining user engagement and ensuring consistent app utilization for urban communication.

 

Our Solution in App Development

Intuitive design: The app was planned for simplicity to ensure features are easily accessible with minimal navigation.
End-to-end encryption: Adopted top-level encryption protocols to protect data and maintain user trust.
Cloud integration: Used cloud infrastructure to ensure smooth scalability as more residents began using the app.
Regular feature updates: To ensure ongoing engagement, the team introduced regular feature updates based on feedback and evolving needs.

 

Results

Enhanced communication: Over 80% of city residents registered on CommuniCity within six months of its launch.
Rapid issue resolution: Thanks to the feedback portal, the average time taken to address reported civic issues decreased by 60%.
Increased participation: Public forum participation and municipal building attendance rose by 40%, attributed to the events calendar and app notifications.
Positive reception: User surveys showed a 95% satisfaction rate, with users particularly praising the app's user-friendly design and real-time notifications.

 

App Advantages

  • The system enables residents to receive information about events in the city or neighborhood and report infrastructure work or roadblocks.
  • The app allows residents to report environmental issues and send pictures to the municipal center.
  • The app enables editing surveys and publishing their results to residents.
  • Municipal center: The app is connected to the municipal center 24/7, significantly changing the processes of dealing with various service requests and primarily medical and security emergencies. The app greatly improved residents' personal security by providing them with a sense of someone being available at the press of a button to assist at any time.
MyCity app